Frequently Asked

For product-specific sizing, please refer to the product information page.

For further queries, please contact our Customer Care.

S (small breeds) - Shih Tzu, Lhasa Apso, Chihuahua, and similar breeds.

M (medium breeds) - Cocker Spaniel, Beagle, Indie, and similar breeds.

L (large breeds) - Labrador, Golden Retriever, German Shepherd, and similar breeds.

Always keep food in an airtight container (preferably glass) to retain its flavour.

Keep the container clean at all times.

Store in a cool, dry place, away from sunlight.

DO NOT mix old and fresh food.

Use clove oil to repel ants.

Always refrigerate the food cans once opened.

Cover with plastic pet food cover to keep it moist and to prevent the odour from migrating to other food items.

Alternatively, you can use plastic wrap or ziplock bags.

Is it possible to order an “out of stock” product?

Unfortunately, products marked “out of stock” cannot be bought. But, we can always notify you when it’s back in stock.

All you have to do is: 

Create your Zigly account and log in. 

Select the product you want, choose the option “Notify Me”, and fill in the details required.

We’ll get in touch with you as soon as the product is available.

You can raise a request to return eligible products with these simple steps:

Go to Orders from the Account menu.

Select the order you want to return and click on 'RETURN'.

Check if the product(s) you wish to return is returnable and has a valid return-by date.

Select the product with quantity and reason for return.

We will pick up the returnable products within 1- 7 days from the date of request. 

Please keep the return package ready in its original packaging.

Zigly offers a flexible return policy for products ordered. Under this policy, each product purchased can be returned between 0-7 days, post its delivery. The return window will be listed in the Returns section, once delivered.

Products shall not be eligible for return under the following circumstances: 

If the product has been opened, partially used or damaged. Please check the package carefully at the time of delivery.

Any consumable products.

If it is mentioned in the details that the product is non-returnable.

If the return window for any or all products in order has expired.

Any accessories given with the product(s) are missing. 

If the product does not have the original serial number/UPC number/barcode affixed, which was present at the time of delivery. 

Any damage/defect which is not covered under the manufacturer's warranty. 

Any perishable products, however, if you have received damaged products or any quality issue then you can raise a complaint against the same.

However, if you are unable to raise a request despite your product(s) being eligible for returns, please reach out to our Customer Care.

We’re sorry for the inconvenience. Please follow these simple steps to initiate return:

Go to Orders from the Account menu.

Select the order you want to return and click on 'RETURN'.

Check if the product(s) you wish to return is returnable and has a valid return-by date.

Select the product with quantity and reason for return.

We will pick up the returnable products within 1- 7 days from the date of request. 

Please keep the return package ready in its original packaging.

If you would like to exchange products purchased from Zigly, please follow these simple steps:

You can create an exchange for product(s) within the specified return/exchange period (check product details page for the same) under the “My Orders” section. 

If your address is serviceable for exchange you will be able to proceed and generate an exchange ID. Please note down your exchange ID for future reference 

Place the product in a packet but do not seal it. Please ensure the product is unused, unwashed, with all the tags intact. 

Hand over the original product to our delivery staff and receive the exchange item from him. 

Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchanged item. 

At any time, you can track the status of your exchange requests under “My Orders”.

You can cancel your grooming session from the “My Orders” tab, at any point in time.

We request you to cancel the session in advance so that the groomer/trainer is able to manage his time slots efficiently.

Will a physical consult be required after a teleconsult?

Yes, at times a health concern cannot be resolved over teleconsult and might require close examination. 

Please request your doctor/clinic/hospital to visit our website and get listed – it’s completely free! We will be extremely grateful to you for helping us, as will countless other patients!

How can I track my order?

To track the status of your order, please visit your Orders tab.

Click on the particular order that you want to track through Track my Order.

You can check the pin code serviceability from the product detail page.

Visit the product and enter the delivery pin code to check the expected delivery date.