For product-specific sizing, please refer to the product information page. For further queries, please contact our customer care at (+91) 7026391913. We are available from 9:30 to 6:30 PM on all days except public holidays

S (small breeds) - Shih Tzu, Lhasa Apso, Chihuahua, and similar breeds. M (medium breeds) - Cocker Spaniel, Beagle, Indie, and similar breeds. L (large breeds) - Labrador, Golden Retriever, German Shepherd, and similar breeds.
Disclaimer: Sizes may vary slightly across brands; please refer to the product-specific size chart.

1. Always keep food in an airtight container (preferably glass) to retain its flavour.
2. Keep the container clean at all times.
3. Store in a cool, dry place, away from sunlight.
4. DO NOT mix old and fresh food.View moreView less

1. Always refrigerate the food cans once opened. 2. Cover with plastic pet food cover to keep it moist and to prevent the odour from migrating to other food items. 3. Alternatively, you can use plastic wrap or ziplock bags.

Shelf life varies by brand and product. The expiry date is clearly mentioned on the product packaging. We ensure products are shipped well within their usable shelf life.

We try to make pet shopping as easy as possible for you. But, there are certain products that are only available in either of channel. View moreView less

When a product is marked as out of stock, it signifies that it is currently unavailable in the Zigly warehouse.

Unfortunately, products marked “out of stock” cannot be bought. But, we can always notify you when it’s back in stock.All you have to do is: 1. Create your Zigly account and log in. 2. Select the product you want, choose the option “Notify Me”, and fill in the details required. 3. We’ll get in touch with you as soon as the product is available.
Disclaimer: Availability timelines may vary based on supplier restocking.
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Yes, we do have personalised dog & cat collars.

Yes, all products sold on Zigly are 100% genuine and sourced directly from authorised brands and distributors.

To track the status of your order, please visit My Orders tab in the profile section. Click on the particular order that you want to track through Track my Order.

We generally dispatch all orders within 1 business day of placing your order. Orders are delivered in 1-3 business days (for metro cities) and 2-5 business days (for special zones & rest of India).

You can check the pin code serviceability from the product detail page. Visit the product and enter the delivery pin code to check the expected delivery date.

Yes, we do have express / same day delivery available at selected pin codes

You can raise a request to return eligible products with these simple steps: Go to My Orders from the profile menu. 1. Select the order you want to return and click on 'RETURN'. 2. Check if the product(s) you wish to return is returnable and has a valid return-by date. 3. Select the product with quantity and reason for return. 4. We will pick up the returnable products within 1- 7 days from the date of request. 5. Please keep the return package ready in its original packaging.

Our logistics partner makes 3 attempts to pick up the product(s) for return. If the product(s) is not picked up within the third attempt, it will be assumed that you want to keep the product. You can initiate a new return request if the product(s) meets the return criteria.
Disclaimer: Our customer care team is always happy to assist if you face any difficulty during the process.

Zigly offers a flexible return policy for products ordered. Under this policy, each product purchased can be returned between 0-7 days, post its delivery. The return window will be listed in the Returns section, once delivered. Products shall not be eligible for return under the following circumstances: 1. If the product has been opened, partially used or damaged. Please check the package carefully at the time of delivery. 2. Any product which marked as non returnable as per our policy. However if you have received damaged products or any quality issue then you can raise a complaint against the same. 3. If the return window for any or all products in order has expired. 4. Any accessories given with the product(s) are missing. 5. If the product does not have the original serial number/UPC number/barcode affixed, which was present at the time of delivery. 6. Any damage/defect which is not covered under the manufacturer's warranty. However, if you are unable to raise a request despite your product(s) being eligible for returns, please reach out to our customer care number (+91) 7026391913.View moreView less

The turnaround time for Credit / Debit card / Netbanking/UPI refund is between 7-10 working days from the processing date. Returns and refunds are only applicable on select categories. Please refer to policy for more details. View moreView less

We’re sorry for the inconvenience. Please follow these simple steps to initiate return: Go to orders from the account menu.
1. Select the order you want to return and click on 'RETURN'.
2. Check if the product(s) you wish to return is returnable and has a valid return-by date.
3. Select the product with quantity and reason for return. We will pick up the returnable products within 1- 7 days from the date of request. Please keep the return package ready in its original packaging.View moreView less

If you would like to exchange products purchased, please follow these simple steps: 1. You can create an exchange for product(s) within the specified return/exchange period (check product details page for the same) under the “My Orders” in profile section. 2. If your address is serviceable for exchange you will be able to proceed and generate an exchange ID. Please note down your exchange ID for future reference 3. Place the product in a packet but do not seal it. Please ensure the product is unused, unwashed, with all the tags intact. 4. Hand over the original product to our delivery staff and receive the exchange item from him. 5. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchanged item. 6 At any time, you can track the status of your exchange requests under “My Orders”.View moreView less

You can cancel your order till the order has not been processed, post that you cannot cancel the order.

You can have consultations for dogs, cats and exotic pets at the Zigly Experience Centers

It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. We recommend they come in two week after their last set of vaccinations. We will not clip your puppy on their first visit to the Spa as the evolution from a puppy to an adult coat is dependant on breed and a grooming regime will be suggested to suit your puppy. During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.View moreView less

Yes, appointments are recommended to ensure availability. You can book an appointment by visiting your nearest Zigly Experience Center or by clicking here: https://zigly.com/pages/appointment-form?utm_source=website&utm_medium=online&utm_campaign=FAQView moreView less

Approximate times for each treatment will depend on the condition and length of your pet's hair. We will contact you prior to the end of the treatment to advise what time you should pick up your pooch.

Pricing is based on breed, hair length, the condition of your pooch’s, skin, and grooming history. We will give an exact cost before starting the grooming services

Currently, vet consultations are available at select Zigly Experience Centers. Online consultations may be introduced in the future.