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Choose your location
Please share your location to know estimated date of delivery and special offers in your area
This Shipping and Delivery Policy (“Shipping Policy”) outlines the terms and conditions for shipping and delivery of products purchased through the Zigly website www.zigly.com (“Website”) and/or mobile application Zigly – For Happy Pets (“App”), collectively referred to as the "Platform". This Policy is an integral part of the Terms of Use and is binding on all Users. This Policy is designed to help customers understand the shipping process, applicable charges, and delivery timelines associated with orders placed on the Platform.
Order Fulfilment Flexibility We use a smart fulfilment system with multiple warehouses across India. Based on real-time inventory, your order may be reassigned (“Order Hopping”) to the nearest fulfilment centre to expedite delivery and prevent delays.
Order Hopping will not result in any additional charge to the customer. Shipping costs, if applicable, will remain as displayed at checkout.
You will always receive the exact product(s) ordered. No substitutions will be made without your explicit consent.
Delivery timelines may vary slightly depending on fulfilment location. Customers will receive email/SMS notifications if Order Hopping occurs, including updated tracking details.
We may ship multiple items from a single order in separate shipments to optimise delivery.
4.1 Factors Leading to Split Shipments
Except where you are expressly informed on the Website and/or App or as described hereunder, we do not sell, rent, share, trade or give away any of your personal information.
If the product is out of stock at all fulfilment centres, the order may be cancelled. You will be notified and refunded in accordance with our standard refund policy.
After order processing (which may take up to 1 working day), estimated timelines are:
Note: Working days are Monday to Friday, excluding public holidays. Delays may occur due to stock availability, location, weather, or logistical challenges. Customers will be informed proactively in such cases.
Returns and customer support remain unaffected by the fulfilment location. Contact us at
Packaging depends on the product category. Items are packed in corrugated boxes or courier polybags with adequate protective material. If damaged products are received, please refer to our Cancellation and Return Policy on the Platform.
Zigly fulfils orders from multiple retail stores and warehouses located across India.
4. How to track an order?
Log in and go to the “My Order” section on the Website or App. For assistance, contact our support team (details above).
5. Shipping Time
Most orders are dispatched within 1 business day. In case of unexpected delays, customers will be informed.
6. Multiple Shipments
If your order contains multiple items, they may be shipped separately to ensure faster delivery, depending on availability across locations.
7. Shipping Charges
Our Platform may include links to third-party websites or services and social media widgets. Your interactions with these features are governed by the privacy policies of the companies providing them. We do not control and are not responsible for the privacy practices or content of such third-party sites. We recommend you review their privacy policies before providing any personal information.
All disputes arising under this Shipping and Delivery Policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
Arbitration
Disputes shall first be attempted to be resolved amicably. Failing such resolution, disputes will be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be held in New Delhi, India, and governed by Indian laws.
