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This Privacy Policy is applicable to the visitors/customers (“users” / “you”) of ‘Zigly’ - the Pet care division/brand of Cosmo First Limited( Formerly Cosmo Films Limited ) who for the purpose of surfing the website and/or mobile application., buying the products and subscribing to Pet care related services. Zigly, a division of Cosmo First Limited( Formerly Cosmo Films Limited ), is in the business of sale of Pet care products and related services as contemplated on its Website www.zigly.com (“Website”); & Mobile Application ‘Zigly for Happy Pets’(“App”) together referred as “Platform” and is strongly committed to protecting the privacy of users.
This Privacy Policy helps to explain Zigly’s data protection practices and related information. It is hereby explained that the data collected by us and its impact on you. It further explains the steps Zigly takes to protect your privacy and giving you control over who you communicate with for our products and services.
When we say “Cosmo First Limited( Formerly Cosmo Films Limited )”, “Zigly”, “CFL”, “our,” “we,” or “us” we’re referring to all the products and services offered through our Platform. This Privacy Policy (“Privacy Policy”) applies to all our services, features, software, Platform running under the tradename of www.zigly.com, Zigly for Happy Pets or unless specified otherwise provided.
This Privacy Policy discloses the information gathering process and the privacy and dissemination practices followed by us. Cosmo First Limited( Formerly Cosmo Films Limited ) has created this Privacy Policy in order to demonstrate our firm commitment to protecting your personal information/privacy.
We have adopted the following practices in order to safeguard the confidentiality of your personal information to the best of our ability.
This Privacy Policy details our commitment to protect the privacy of users who visit our Platform, who register to use our Platform and/or to purchase products from our Platform and/or subscribe to our services.
In this Privacy Policy, personal information means information relating to an identified or identifiable natural person (An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity). The use of information collected through our Platform shall be limited to the purpose of providing the service / delivery of the products as ordered by the users and for the purposes as detailed under Clause 4 of this Privacy Policy.
Our Platform may contain links to other websites and mobile apps and the information practices and the content of such other websites and apps are governed by the privacy statements of such other websites and apps. We suggest you to review the privacy statements of any such other websites and apps to understand their information practices before making use of the other websites and/or mobile apps.
This Privacy Policy includes account information, as defined under Section 3 of this Privacy Policy, and other information we collect in connection with your registration or authentication process for our services as mentioned hereinunder, security and privacy practices, including how we protect, collect, and use electronic data, text, messages, communications or other materials submitted to and stored within the Platform by you (“Service Data”).
The Platform gathers the information including the following:
i) Information you submit:
In order to avail the services and purchase of products, you provide the following information:
ii) Information not directly submitted by the you: Such information is as follow:
We use the information collected in the following ways:
Except where you are expressly informed on the Website and/or App or as described hereunder, we do not sell, rent, share, trade or give away any of your personal information.
You have been provided with tools to manage your information. You have the right to access, rectify, update information that you provided to us by visiting our site or the app. You have the following rights:
We follow generally accepted industry standards to protect the personal information submitted to us. All your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you have any questions about the security at our Website and App, please email us on the email id mentioned below.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the internet, we cannot guarantee that data, during transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected by payment service provider.
We keep your personal information only as long as you use our service and also as permitted/required by applicable law. In practice, we delete or anonymize your information upon deletion of your account, unless the same is required for to comply with legal obligations, fraud prevention, take actions we deem necessary to protect the integrity of our Website and App or our users, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our services. We retain information for better services, and we only use the information to analyze about the use of our services, not to specifically analyze personal characteristics about you.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the internet, we cannot guarantee that data, during transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected by payment service provider.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the internet, we cannot guarantee that data, during transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected by payment service provider.
Children's Privacy
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the internet, we cannot guarantee that data, during transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected by payment service provider.
Cross-Border Data Transfers
Information we collect may be stored and processed in India or any other country where Zigly or its affiliates, subsidiaries, or service providers maintain facilities. By using the Platform, you consent to the transfer of your data to locations outside your country, which may have different data protection rules than your jurisdiction. We ensure such transfers are made in compliance with applicable data protection laws and with appropriate safeguards.
Data Breach Notification
In the event of a data breach that may compromise your personal information, Zigly will take prompt action to assess the risk and notify affected users and/or regulatory authorities, where legally required. We will provide details on the nature of the breach, the data affected, and recommended steps to mitigate harm. Our top priority will be to secure your data and prevent recurrence.
Third-Party Links and Widgets
Our Platform may include links to third-party websites or services and social media widgets. Your interactions with these features are governed by the privacy policies of the companies providing them. We do not control and are not responsible for the privacy practices or content of such third-party sites. We recommend you review their privacy policies before providing any personal information.
In accordance with Information Technology Act 2000 / Digital Personal Data Protection Act, 2023 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
