TERMS & CONDITIONS

1. Offer & Membership Activation

  • The Zigly Prime Club offer is available to eligible Times Prime members through the Times Prime platform, subject to the eligibility criteria and offer period communicated on the Times Prime platform.

  • To activate the membership, the customer must present the unique coupon code received through Times Prime at a participating Zigly Pet Care Centre.

  • Membership activation is subject to successful coupon validation, membership verification and applicable system configuration.

  • The 3-month Zigly Prime Club Membership will commence upon successful activation at the Zigly Pet Care Centre. [FINAL VALIDITY BASIS TO BE CONFIRMED: 3 calendar months / 90 days from activation].

  • The coupon must be activated within the validity period communicated on Times Prime. [ACTIVATION DEADLINE TO BE CONFIRMED].

2. Membership Eligibility

  • The membership is available only to customers who meet the eligibility criteria applicable to the Times Prime offer. [ELIGIBILITY TO BE CONFIRMED: new Prime members only / new and lapsed members / other eligible cohorts].

  • If a customer already has an active Zigly Prime Club Membership, the treatment of the 3-month Times Prime membership will be governed by the applicable offer rules. [EXISTING-MEMBER TREATMENT TO BE CONFIRMED].

  • The membership and coupon are non-transferable and may not be exchanged for cash, credit or any other benefit, unless expressly communicated otherwise by Zigly Pet Care.

3. Prime Member Product Benefit

  • During the active 3-month membership period, eligible Prime Club Members will receive the standard Prime Club Member discount of 15% on eligible products, subject to applicable exclusions and membership terms.

  • Any product, brand or category otherwise excluded from Prime Club discounts will continue to remain excluded. [FINAL EXCLUSION LIST / RESTRICTED BRANDS TO BE CONFIRMED FOR THE TIMES PRIME LISTING].

  • The applicable discount is subject to successful membership identification and system validation at the time of billing.

4. Zigly Loyalty Coins

  • Eligible Prime Club Members will earn Zigly Loyalty Coins on qualifying transactions at the standard accrual rate of 1 Coin for every Rs. 100 spent, subject to the applicable Loyalty Coin terms.

  • Loyalty Coins will be calculated on the eligible net amount paid after applicable discounts, unless otherwise specified under the prevailing Zigly Loyalty Coin terms.

  • Transactions that are cancelled, refunded, reversed or otherwise determined to be ineligible may not qualify for Loyalty Coin accrual. Zigly Pet Care reserves the right to reverse or adjust Coins incorrectly credited in such cases.

  • The validity and redemption of Zigly Loyalty Coins will be governed by the applicable Loyalty Coin terms. [COIN VALIDITY / REDEMPTION RULES TO BE CONFIRMED IF THEY NEED TO BE STATED ON THE TIMES PRIME PAGE].

5. Discount Clubbing

  • Prime Club discounts, coupons, promotions or other offers cannot be combined or clubbed unless expressly stated otherwise by Zigly Pet Care.

  • Where more than one eligible discount is applicable to the same item or transaction, the billing system will apply the single highest-value eligible discount, subject to the applicable offer rules and system configuration, unless a specific offer expressly permits clubbing.

  • The customer will not be entitled to claim the combined benefit of two or more discounts on the same eligible item or transaction unless expressly communicated otherwise.

6. General Terms & Conditions

  • All membership benefits are subject to successful billing, membership validation and applicable system configuration.

  • Benefits can be availed only during the active membership period and cannot be claimed retrospectively for transactions completed before activation or after expiry of the membership.

  • In the event of cancellation, refund or reversal of an eligible transaction, the corresponding discount, Loyalty Coins or other membership benefit may be reversed or adjusted, as applicable.

  • Zigly Pet Care reserves the right to withhold, cancel or reverse any membership benefit in cases of suspected misuse, fraudulent activity or transactions found to be in violation of these Terms & Conditions.

  • In case of a technical or system error resulting in an incorrect discount, Loyalty Coin credit or other benefit, Zigly Pet Care reserves the right to correct the error and make the necessary adjustments.

  • Zigly Pet Care reserves the right to modify, suspend, withdraw or amend the membership benefits or these Terms & Conditions where reasonably necessary and subject to applicable law.

  • Any decision regarding membership eligibility and the application of benefits will be subject to verification against the applicable membership, coupon and transaction records.

  • The membership and its benefits are subject to the applicable terms and conditions governing Zigly Prime Club Membership, Zigly Loyalty Coins and the relevant products or services.

  • These Terms & Conditions are subject to applicable laws and regulations.

7. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. In the event of any dispute arising out of or in connection with this membership or these Terms & Conditions, the courts of New Delhi shall have exclusive jurisdiction, subject to applicable law.

8. Customer Support

For any clarification regarding Zigly Prime Club Membership, customers may contact Zigly Pet Care on 9999922020, email support@zigly.com, or visit the nearest participating Zigly Pet Care Centre.

Book An Appointment